Since 2004, delivering a great customer experience has remained the number one priority for our ItsHot jewelry store. Nevertheless, we are not the only one to have this ambition. This priority is for almost 46% of the businesses as per a survey by Temkin Group. However, success depends upon action taken instead of writing a lucrative mission and vision on your website.
1. Zero-compromise on material quality
When it comes to the selection of raw stone or
metallic materials, we apply a zero-compromise policy. We guarantee all our
jewelry is 100% genuine and real. We tell you about the percentage of gold or
platinum you will get in a particular budget. Diamonds are appraised by GIA
certified experts. You get a certificate of purchase for anything above $500.
It lists carat weight, quality of diamonds and the appraised value of the item.
Working ethically provides us a deep sense of satisfaction.
2. We understand your world
We put best efforts to understand your
requirements regarding design, interest, budget, delivery date, and other
preferences. It helps us do justice with your requirements. Our experts give special
attention to customized orders. We prepare a 3D design prototype and share it
with you to seek approval before passing the requirements to our artisans.
The practice is not just good for you, but
also for us! We save time on unnecessary changes and returns. It adds more
revenue to us as we are able to focus more on new customers. This is a win-win the situation for both of us. We understand your requirements and work to ensure
maximum customer satisfaction.
3. Timely delivery
We value your time. If you wish to collect your
order by visiting our store in NYC, we’ll make sure that it’s available at the
scheduled time. Our sales professionals, workshop artisans, and quality analysts
work in tandem to make sure that we ship your order on
time. We partner with reputed delivery service providers like FedEx or USPS
that are known for their on-time delivery and outstanding customer service. The
packaging is done in standard bags or wooden boxes to keep your items safe and
secure.
4. Quick response on returns
We are not just prompt in acquiring new
customers and shipping products but also quick in responding to returns. We
have a dedicated team for handling returns, checking customer feedbacks and
product issues, and processing exchange or refund as per the customer’s wish.
We also have a high response rate on our social channels and website.
5. No unauthentic jewelry
We do not create electroplated jewelry items
where cheap metal is covered with precious metal. We do what we say. If our
certificate of purchase states, it’s 14K gold, it means it’s 14K solid gold
only. .
Success is 1% inspiration and 99% perspiration
– following this noble saying; we have been able to raise our customer
experience benchmark year-over-year.
